In this policy, “we” and “us” means House Call Mowing & Gardening (ABN 72 675 759 707). We collect only what we need to quote, book and do your work, and we never sell your information.
To work out your price, our quote tool uses your property address, its map location, the areas you draw and your answers to our questions. While you’re getting a quote, this stays in your own browser (in “session storage”, which is cleared when you close the tab). The address you type is sent to our map provider to suggest matching addresses. The areas and answers are sent to our booking system to calculate the price, but we don’t keep them unless you book.
We collect your name, mobile number, email address, property address and location, access notes, any other notes you give us, the areas and answers your quote was based on, your chosen time, and when you agreed to our terms.
Payments are handled by Stripe. Your card details go directly to Stripe and are stored by them; we never see or store your full card number. We keep a record of your deposit and each payment, including the last four digits of the card.
We record what was done, any notes, and before and after photos of the work areas. These make up your completion report and our job records. We don’t publish photos of your property without your permission.
We use these service providers to run the business. Each only receives what it needs, and handles it under its own privacy policy:
Some of these providers may store or process information outside Australia, mainly in the United States. We don’t share your information with anyone else unless the law requires it.
This website doesn’t use advertising or analytics cookies, and doesn’t track you across other sites. Our map and payment providers may set cookies needed for their services to work.
We keep booking and payment records for at least five years, as Australian tax law requires. We keep other information, such as photos and notes, while you’re a customer and for a reasonable time afterwards, then delete it. You can ask us to delete information we’re not required to keep.
Your information is stored with the providers above using encrypted connections, with access limited to what each part of our system needs.
You can ask to see, correct or delete the personal information we hold about you by emailing hello@housecallmowing.com.au. We’ll respond within 30 days. If you’re not happy with how we handle a privacy concern, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
We may update this policy from time to time. The date at the top shows when it last changed.
House Call Mowing & Gardening, ABN 72 675 759 707. Email hello@housecallmowing.com.au · Phone 0412 616 838.