In these terms, “we” and “us” means House Call Mowing & Gardening (ABN 72 675 759 707), and “you” means the person making the booking.
Your quote
You get a firm price online. It is based on the areas you draw on the map and your answers to our questions, and it covers the work listed under “What’s included” on your quote. Work you didn’t draw or ask for isn’t included.
If the site turns out to be very different on the day — an area more than 15% bigger than drawn, or in worse condition than you described — we will explain the difference and the adjusted price before starting. If you accept it, we go ahead at the adjusted price. If you don’t, we won’t do the work, and your deposit is kept to cover the visit, because the quote was based on the measurements and answers you gave. We won’t do extra work or charge more without your agreement.
Booking and payment
- A $50 deposit secures your first visit. It is paid by card when you book and comes off that visit’s price.
- The balance of the service is charged to the same payment method when the work is done. Regular visits are charged the same way, after each visit, until you cancel your plan.
- Authority to charge your card. When you book, your card is stored securely by our payment provider, Stripe, and you authorise us to charge it without you present for each completed service. We never see or store your full card number.
- How much. Each charge is the quoted price for the services done on that visit, less any deposit already paid, plus any fees set out in these terms (for example green waste, pet waste or a no-access fee). It is never more than that without your agreement.
- When. After each visit is completed. For a regular plan, that is on your plan’s schedule (for example, fortnightly).
- A receipt is emailed for every charge.
- If a charge fails, or your bank asks you to approve it, we will email you a secure link to approve it or update your card. Regular visits are paused until it’s sorted.
- To update your card, stop future charges or question a charge, contact us using the details at the end of these terms. Cancelling your plan ends our authority to charge for future visits.
Regular service
Most customers choose a regular plan (for example, fortnightly mowing). There is no lock-in contract and no cancellation fee.
- We book your next few visits ahead on your usual day, and each visit is charged after it’s done, for the services due that day.
- You can skip or reschedule a visit up to 48 hours before it.
- You can pause or cancel your plan at any time.
- If your plan’s price changes, we will email you at least 14 days before the change takes effect. You can cancel before then.
Cancelling or rescheduling a booking
- More than 48 hours before your first visit: cancel or reschedule free of charge, and your deposit is refunded in full.
- Within 48 hours of your first visit: please contact us. If you cancel, the deposit is kept to cover the time set aside for you.
- If we need to reschedule because of weather, safety or equipment problems, we will contact you as early as we can. You can choose a new time or cancel for a full refund of your deposit.
On the day
- Please make sure we can get to the areas you booked, as described in your access notes, and that pets are secured.
- You don’t need to be home, as long as we can get in.
- If we can’t get in at the booked time, a no-access fee of $50 applies. On a first visit, your deposit is kept instead; on a regular visit, the fee is charged to your saved card. We will try to contact you while we’re there, and we will arrange another time for the work.
- We take before and after photos for your completion report and our records.
Green waste
If you chose to have green waste taken away, it is charged as shown on your quote. If you said your green bin has room, we fill it first. If you chose to leave it on site, we leave it where you ask.
Pet waste
Unless otherwise agreed in the scope of work, if we find pet waste in an area we’re working on, we pick it up and put it in your general waste bin. This is charged at $10 per instance, added to that visit.
What we don’t do
Chemical weed spraying, tree removal, tree or hedge work above 4 m, structural landscaping (paving, retaining walls, concreting), irrigation installation, work that needs a council permit, and removal of rubbish other than green waste. If your job needs any of these, we will tell you before we book it.
Damage and liability
We carry public liability insurance of $20 million. If you believe we have damaged your property, please tell us within 48 hours of the visit, with photos, so we can look into it. We are not responsible for damage that was already there, for hidden items we could not reasonably see (such as buried irrigation or cables not marked or mentioned), or for the existing condition of your lawn or garden.
Your rights
Nothing in these terms limits your rights under the Australian Consumer Law. Our services come with guarantees that cannot be excluded under it.
Changes to these terms
We may update these terms from time to time. The version shown when you book applies to that booking. For regular plans, we will email you about any change that affects you before it takes effect.
Contact
House Call Mowing & Gardening, ABN 72 675 759 707. Phone 0412 616 838 · Email hello@housecallmowing.com.au.